Farm Fresh Carolinas

Frequently Asked Questions


About Our Service Questions

Each week Farm Fresh Carolinas will select the freshest, in season produce to provide to our customers. Our customers will select, what type of produce box they want to receive (fruits, veggies, or a mix of both) let us know the frequency in which they which to receive (weekly or every two weeks), the size of the shipment they which to receive (we offer four sizes to get it just right) and most importantly set up a "No Thanks" list so that we never send you don't want and then can send you more of what you love!

Although our service is similar to a CSA by supporting local agriculture, but instead of working with just one farm we work with a network for farms. Our service is year round and we can source for other organic farms when local produce is not available to provide consistent service and variety. There is also no commitment to our program for a growing season and you can stop, pause, or skip a delivery at any time.

Currently our produce is 100% USDA Organic. In the future to keep selections local whenever possible we may choose to also work with smaller farmers that offer sustainable sourced, pesticide-free produce. Often small local farmers cannot afford the USDA certification, but still farm with organic growing practices. If any of the items in your basket fit this criteria it will be indicated and you always have the option to elect a substitute.

NO! We do not charge a membership or box deposit fee however we do charge $5 fee for all non-returned boxes.

If you are located in our Greater Charlotte, NC delivery area delivery is Free!

Once you sign up you will receive an email with your delivery day that is assigned based on your delivery location. We deliver between the hours of 8am - 6pm.

Please contact us with any delivery requests, but please note in order to keep costs low for our customers and to reduce our carbon footprint we utilize optimized delivery routes.

The majority of our customers are not home to receive their deliveries. We recommend that you place a cooler with an ice pack on your porch or delivery area and our driver will transfer all items into your cooler. If there is no cooler available, no worries, if possible we will place the delivery box in shaded area.

We re-use our delivery boxes. They easily break down for storage. Please place your previous delivery box out on the day of your next delivery and our driver will pick them up. Please note we have a $5 fee for all non-returned boxes.

Absolutely. Simply go to the "Learn More" tab and select "Order Hold". If you need to pause your account for a longer period please go email us at info@farmfreshcarolinas.com. Please note that we need to give our farmers advance notice of our orders. Please cancel by the Friday prior to your week's delivery. If you cancel after that Friday but prior to 24 Hours before your delivery day there is $15 Late Order Hold Fee. We apologize but we cannot refund orders within 24 hours of the delivery day.

Log-in to "My Account". Select the order in which you place the recurring produce box on. At the bottom left there is an option to "Cancel this recurring billing". Once the order is canceled you can then place an order for the new type or size. If you have any issues please email us at info@farmfreshcarolinas.com

Log-in to "My Account". Select the order in which you place the recurring produce box on. At the bottom left there is an option to "Cancel this recurring billing". You will need to cancel the order with the card or address you would like stopped. Once the order is canceled you can then place an order with the new credit card or delivery address. If you have any issues please email us at info@farmfreshcarolinas.com

First please let us know if there is anything we can do. We always appreciate feedback as we continue to make our service better. If you need to cancel a produce box for any reason please fill out our Cancel Service Form located in the Learn More tab. If you have any issues please email us at info@farmfreshcarolinas.com


Billing Questions

Yes, Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

Credit cards are charged at the time of the order, before the order is delivered. You will receive notification by e-mail if the payment was approved.

If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.



 

  

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